Frequently Asked Questions
Please find quick answers to your frequently asked questions regarding account information, order processing, and delivery options below. For the topics that cover battery chemistry, the best battery choices, and ways to make our products last longer, please refer to our Knowledge Base. Please also note that only customers who choose to register during their checkout process will be able to see and track their orders, print invoices, and get points for their purchases.
Has my order been shipped?
Click the My Account link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Since we process and ship majority of our orders the same business day, you must notify us ASAP about any changes. Click the My Account link at the top right hand side of our site to view orders you have placed. Then click the Change quantities / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, it is no longer editable. Contact our Customer Services for further assistance.
How do I track my order?
Click the Track Orders link at the top right hand side of our site to track your order.
My order never arrived. What should I do?
Click the Track Orders link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Services for assistance.
An item is missing from my shipment. What should I do?
Click the Track Orders link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact Customer Services for assistance.
How do I create an account?
How do I edit my account information?
Click the My Account link at the top right hand side of our site to edit your account information.
How much is my shipping?
There is a flat shipping fee of $3.99 on all orders to domestic US addresses with a standard delivery option. For all other orders, shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please see our Return Merchandise Authorization page for the list of steps required to return an unwanted item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Return Policy page.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the Track Orders link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. The majority of orders placed by 4:00 pm EST is shipped the same business day.
Do you ship to my country?
We do ship orders to over 30 countries and areas as well as APO/FPO in the world. For the complete list, please refer to our International Orders page.
What are my payment choices?
During the checkout process, you may choose any of our current online payment options (credit/debit card, PayPal, Amazon payment , or electronic check) and continue to place your order. Please note that all prices and shipping charges are in US dollars. Please note that Amazon payment option is available to customers with existing Amazon accounts. You can choose from existing payment methods and shipping addresses, eliminating the hassle of entering and saving your personal information on our site. Please don't confuse this payment method with Amazon Gift Cards, that are not accepted here.
When will my order ship and what are my shipping charges?
Unlike many other internet stores, we don't make profit on shipping charges. We only charge actual shipping cost and handling labor fee. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly right after we receive payment from you.
What is the return policy for international orders?
Our international order return policy is the same as for US-based customers. Please see our Return Policy page for complete details.
Low Price Guarantee
It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low and SAVE you money!
This website is protected with 256-bit SSL (secure socket layer) encryption, the highest standard in Internet security. For further protection, we DO NOT store your credit card data and other billing information.
Do I have to pay sales tax?
No sales tax! (Excluding orders with delivery address in New Jersey.)
I need a copy of my receipt/invoice.
Click the My Account link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 3-6 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged as soon as your order is shipped.
Do you accept purchase orders?
Yes, we do accept purchase orders from government, education, and corporate organizations. Please refer to our Purchase Orders page for more information.
What payment options do I have?
We offer a few options for our customers to pay online using a credit/debit card, electronic check, PayPal, and Amazon payment. We also accept traditional forms of payment such as a check, money order, and cashier's check for purchase orders from government, education, and corporate organizations. For more information, please see our Payment Options page.
How do I place an order using my credit/debit card?
Please see the detailed instructions on how to place an order using your credit or debit card. If you have further questions or concerns, please contact Customer Services for further assistance.
How do I place an order using PayPal?
Please see our detailed instructions on how to place an order using PayPal.
How do I redeem my rewards?
To redeem your rewards points, please log in and follow the steps on My Rewards page.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the left of our website or (2) type keywords (model number / part number) into the SEARCH box at right-top of our website. We do have a pretty complete inventory. If you have any trouble locating a product, please feel free to contact Customer Services for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keywords (such as part number or model number) into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact Customer Services for assistance.
How do I use a coupon?
After adding items to your cart, click the Shopping Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do I contact you?
Please see About Us page for our company contact information.