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Shipping Policy
FREE GROUND SHIPPING is available for all orders over $99 to the destinations
within the United States. Other shipping options are also available at additional
cost.
All orders take 24 hours (Mon-Fri) to process before being shipped. In most
cases, your order is shipped out at the same business day when you place the
order. This Processing Time is completely separate from the Shipping Time, therefore,
to estimate Delivery Time, please consider the following:
Processing Time + Shipping Time = Delivery Time
You will be notified by two e-mails once your order is placed and shipped. Shipments
will be provided with tracking information. In some instances, there may be
unexpected delays. If there is a prolonged delay in processing your order, you
will be notified by e-mail or by phone.
Our office and fulfillment department is open Monday thru Friday, 9am to 5pm
EST. We usually do not process orders on weekends and U.S. national holidays,
when our carriers are not avaiable.
Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO &
P.O. Box addresses are sent via U.S. Postal Services First-Class Mail or Priority
Mail only. There are no overnight delivery available to these destinations.
Please note that your order and any information within your order cannot be
changed or canceled after the order is processed or shipped out. We understand
sometimes you may want to cancel your order or you may change your mind; therefore,
if you receive items that you do not want, you can return them for an exchange
or refund - please refer to our Return
Policy for procedures. However, if there is a problem, please contact
us or call during business hours.
Shipping Options
All orders take 24 hours (Mon-Fri) to process before being shipped. Shipping time varies based on where you live and the shipping method.
| U.S.A. Domestic |
Where To |
Shipping Time |
| Standard U.S.A. |
United States. Includes Hawaii, Alaska, Puerto Rico, U.S.
Virgin Islands, Guam, APO/FPO & P.O. Box addresses |
3 - 7 business days * |
| Expedited U.S.A. |
United States. Includes Hawaii, Alaska, Puerto Rico, U.S.
Virgin Islands, Guam, APO/FPO & P.O. Box addresses |
2 - 4 business days |
| 2-Day Guaranteed |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
Guaranteed shipping in 2 business days by end of day |
| Overnight Shipping |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto
Rico, U.S. Virgin Islands, Guam, APO/FPO & P.O. Box addresses |
Guaranteed next business day typically by 3:00 p.m. |
| Overnight A.M. Delivery |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO & P.O. Box addresses |
Guaranteed next business day typically by 10:00 a.m. |
* Deliveries to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO,
FPO may require additional Shipping Time. In some cases Shipping Time may be
14 days or more.
| International |
Where To |
Shipping Time |
| Standard Canada |
Canada Only |
4 - 7 business days ** |
| Expedited Canada |
Canada Only |
2 - 4 business days |
| Standard Worldwide |
Argentina, Australia, Austria, Belgium, Brazil, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand,
Norway, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland,
Thailand and United Kingdom (England, Northern Ireland, Scotland, and
Wales) |
4 - 10 business days ** |
| Expedited Worldwide |
Argentina, Australia, Austria, Belgium, Brazil, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand,
Norway, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland,
Thailand and United Kingdom (England, Northern Ireland, Scotland, and
Wales) |
3 - 5 business days |
** We usually ship interntiaon orders by U.S. Postal Services Airmail or EMS.
In some cases Shipping Time for interntional addresses may be 14 days or more
depending on the efficiency of the destination countries' customs and forwarding
carriers.
Should you have any question about your shipment or an special
request, please contact "Customer
Services" directly.
Shipping Carriers
We usually ship orders by USPS (United Sates Post Services), UPS (United Parcel
Services) or DHL. Please leave a message on order comments or contact us if
you have any specific request on your shipping address or on other shipping
methods.
Shipping Rate
Unlike many other internet stores, we do not make profit by shipping charges.
We only charge actual shipping cost and handling labor fee. Shipping is automatically
calculated by weight, qantity, zip code and destination country prior to submitting
your payment information. Simply add items to your cart and click the "Recalculate"
button, then you will be offered Shipping Options and their prices.
Incomplete or Incorrect Shipping Address
We are not responsible for returns or lost packages because of an incorrect or incomplete address. Please make sure you provide the correct shipping address when you place the order. If an order is not received and returned by the carrier because of an incorrect or incomplete address, we will either issue a refund excluding shipping and handling fee, or reship the order by charging actual shipping fee. There is no re-stocking fee for all returns due to incomplete or incorrect shipping address! If an order is not returned or lost because of an incorrect or incomplete address, you are responsible for the loss, we can not issue refund or reship in such a case. If the package is shipped via UPS and we are charged for an address correction, we will in turn charge you.
Free Shipping
We offer free shipping on some select items. Simply look for the 
logo to enjoy free shipping on selected items throughout the store.
We also provide free standard shipping on orders of $99 or more. No
Coupon Code Required! This offer is automatically applied to and limited
to orders which must be shipping from the United States to domestic addresses.
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